Frequently Asked Questions
Answer your questions before you travel
These are the most common questions we get when crafting tailor-made trips. If you don't see yours, write to us and our team will reply in under 24 hours.
How do you personalize each itinerary?
We start with a short call to learn your dates, interests, and budget. Then we design themed proposals with lodging, experiences, and pacing tailored to your style. We review together and fine-tune until it's perfect.
Can you organize trips for large groups or companies?
Yes. We coordinate corporate travel, incentives, and family celebrations. We pick venues that fit the group, handle transport logistics, and design exclusive activities.
Do you provide support during the trip?
You'll have 24/7 assistance. Our local team monitors each stage, confirms transfers and tours, and anticipates changes (weather, delays, or special opportunities). We also provide a digital concierge with vouchers and key contacts.
How far in advance should I book?
We suggest starting 8–12 weeks ahead to secure boutique stays and private experiences. For peak season or remote destinations, the earlier the better.
What payment methods do you accept?
We accept bank transfers, credit cards in installments, and partial payments. Booking is confirmed with a 30% deposit and the balance is due 30 days before departure. We can also split payments among group members.